Connextions Earns Worldwide Contact Center Industry Awards
Takes Honors in Best Outsourced Customer Service and Best Technology Innovation
Orlando, FL (Vocus) November 18, 2010
Connextions Inc. has earned two honors in the 2010 Top Ranking Performers in the Contact Center Industry World competition. Hosted by ContactCenterWorld. com, the event drew entries from business process outsourcing (BPO) organizations throughout Europe, the Middle East, Africa, the Americas and Asia Pacific.
Representing the Americas in the competition, Connextions earned a Silver Award in the Best in Customer Service – Outsourced category for exemplary customer service based on performance metrics, employee motivation and customer satisfaction scores. In August 2010, Connextions won first place in this category in the Americas competition, which drew entrants from the North, Central and South America regions.
Connextions also earned a Silver Award in the Best Technology Innovation – Internal Solution category in the World competition. This global honor recognizes Connextions’ proprietary sales, retention, service and health insurance exchange technology, bConnected®, which enhances productivity, performance and customer interactions while reducing client costs.
“This is the first year we’ve entered the Contact Center World competitions, and we were thrilled and gratified to earn such high honors in both the World and Americas events.” said Steven G. Auerbach, President of Connextions. “These wins are an exciting external validation of the strong top-line results that we’re delivering to our health clients as they navigate and thrive despite market pressures and ever-changing market dynamics.”
Accepting the World awards on behalf of Connextions were Leslie Pecci, Executive Vice President, and Peter Antunes, Director of Product Innovation. Pecci and Antunes were presenters at the 2010 ContactCenterWorld. com World competitive event held earlier this month.
Connextions is the only business process outsourcer driving results with a combination of proprietary sales relationship management technology and BPO capabilities that are focused on customer growth, retention and service. The company’s customer relationship experts are supported by bConnected technology that gives its professional staff – and clients – with real-time insight into all prospects, no matter where they are in the end-to-end sales pipeline.
Over the past 10 years, Connextions has experienced explosive growth and success as a revenue driver for a long list of clients that includes Fortune 100 and 500 companies. On an annual basis, Connextions generates $2.3 billion in retention and up-sell revenue for a single client; writes more than $1.1 billion in insurance premium; handles over 34 million in - and outbound calls while driving exceptional results in first call resolution, customer service and retention.
ContactCenterWorld. com is the leading global support organization for the contact center industry around the world. It provides world class research, conferences and a customer-focused website for contact center industry professionals. See ContactCenterWorld. com.
About Connextions:
Connextions successfully provides professional and contact center services and technology that drive revenue at every touch point for some of the nation's best companies, including major health plans, pharmacy benefits managers, health services organizations and commercial companies. Our US-based contact center staff acquires, retains and services our clients’ customers (both B2B and B2C) through our private-label exchange solutions, calls, web interactions, chat, text, microsites and email. Connextions Inc. is a privately held company and part of the New Mountain Partners II, L. P. portfolio, a private equity fund sponsored and managed by Manhattan-based New Mountain Capital LLC. See http://www. connextions. com.
About New Mountain Capital:
See http://www. newmountaincapital. com.
For additional information:
Ellen D. Hosafros
Senior Manager, Marketing and Communications
Connextions Inc.
877-772-6868
Answers(at)connextions(dot)com
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